Shipping policy
Last updated: [12/09/2026]
Where we ship
We currently ship within Thailand only and don't accept international orders.
Processing time
We make and pack in small batches, so orders are usually dispatched within 1–2 business days of being placed. During busy periods or limited drops it can occasionally take a little longer — if so, we'll let you know.
Business days are Monday to Friday, excluding Thai public holidays.
Shipping cost
Shipping is calculated at checkout based on your delivery address and order weight, and the exact cost is shown before you pay.
Delivery to ferry-access islands (for example Koh Samui, Koh Phangan, Koh Tao, Koh Lanta, and Koh Chang) may carry a small additional courier fee. For large island orders we'll confirm any extra charge with you before shipping.
Carriers and delivery time
We work with a range of Thai couriers and choose the most suitable one for each order, so your carrier may vary. Once your order has shipped, delivery time depends on your region and the carrier. As a rough guide:
- Bangkok and nearby provinces: typically 1–3 business days
- Upcountry (north, south, east, west): typically 2–5 business days
- Islands and remote areas: a little longer
These are estimates from the time your order leaves us — not guarantees — and they're separate from the 1–2 business day processing time above. Any timeframe shown at checkout or in your confirmation is also an estimate.
With that all being, we aim to process your order as quickly as possible!
Tracking
Where the carrier supports it, we'll share tracking details so you can follow your order. If you haven't received tracking and think you should have, just email us.
Delivery addresses
Please double-check your delivery address and contact number at checkout. We're not responsible for delays or lost parcels caused by an incorrect or incomplete address. If a parcel is returned to us because it couldn't be delivered, we'll get in touch — reshipping may involve an additional shipping charge.
Delays
Once your order is with the courier, delivery is in their hands, and occasional delays (weather, holidays, courier backlogs) are outside our control. If your order seems stuck, contact us and we'll help chase it up.
Damaged, lost, or incorrect orders
We pack our glass bottles carefully, but if your order arrives damaged, defective, or it's the wrong item, we'll make it right. Please see our Returns & Refund Policy for how to report it and the time limit to do so.
Orders placed on Shopee or Lazada
If you ordered through our Shopee or Lazada store, those orders are shipped and tracked through that platform, under its own delivery process.
Contact
Questions about shipping or an order? Email info@firepowerhotsauces.com and we'll help.